| 000 -LEADER |
|---|
| fixed length control field |
00799nam a2200241 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
KDUcat |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
200818b ||||| |||| 00| 0 eng d |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English Language |
| 100 ## - PERSONAL NAME (AUTHOR) |
|---|
| Personal name |
Muthukumarana, HR |
| 9 (RLIN) |
57471 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Impact of service quality on customer satisfaction at public sector modern trade enterprises in Colombo district |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Rathmalana |
| Name of publisher, distributor, etc |
KDU |
| Date of publication, distribution, etc |
2019 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxvii,57 p. |
| Other physical details |
col.ill |
| 502 ## - DISSERTATION NOTE |
|---|
| University |
KDU |
| Faculty |
Faculty of Graduate Studies |
| Department |
Department of Management and Finance |
| Specialization |
Management |
| Degree |
MSc. |
| Submit Year |
2019 |
| Academic Year |
2015 |
| Student Number |
KDU/MSc/M/15/05 |
| Trainging Institute |
KDU |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Thesis |
| 9 (RLIN) |
56699 |
|
|---|
| Topical term or geographic name as entry element |
Service quality |
| 9 (RLIN) |
51408 |
|
|---|
| Topical term or geographic name as entry element |
Customer satisfaction |
| 9 (RLIN) |
51409 |
|
|---|
| Topical term or geographic name as entry element |
Tangibility |
| 9 (RLIN) |
57472 |
|
|---|
| Topical term or geographic name as entry element |
Reliability |
| 9 (RLIN) |
55541 |
|
|---|
| Topical term or geographic name as entry element |
Responsiveness |
| 9 (RLIN) |
57473 |
|
|---|
| Topical term or geographic name as entry element |
Assurance |
| 9 (RLIN) |
46432 |
|
|---|
| Topical term or geographic name as entry element |
Empathy |
| 9 (RLIN) |
57474 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Permanent Reference Materials |