TY  - GEN
AU  - Okes, Duke
AU  - Westcott, Russell
TI  - The certified quality manager handbook
SN  - 0873894871
U1  - 658.4013 
PY  - 2001///
CY  - Milwaukee
PB  - ASQ
KW  - American Society for Quality
KW  - Total quality management
ER  -