TY  - GEN
AU  - Schonberger, Richard J
AU  - Knod, Edward M
TI  - Operations management: Customer-focused principles
SN  - 0256194068
U1  - 658.5 
PY  - 1997///
CY  - Boston
PB  - McGraw-Hill
KW  - Operations Management
KW  - Producation Management
ER  -