Thompson, Harvey <br/><br/>
The Customer Centered Enterprise  how IBM and other world-class companies achieve extraordinary results by putting custermers first 

 - New York  McGraw Hill  2000 
 - xv,245 p.  ill 
<br/><br/><label>ISBN: </label>0071352104 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customercentered enterprise<br/>Management of enterprises
<br/><br/><label>Dewey Class. No.: </label>658.02  / T35