TY  - GEN
AU  - Thompson, Harvey
TI  - The Customer Centered Enterprise: how IBM and other world-class companies achieve extraordinary results by putting custermers first
SN  - 0071352104
U1  - 658.02 
PY  - 2000///
CY  - New York
PB  - McGraw Hill
KW  - Customercentered enterprise
KW  - Management of enterprises
UR  - https://www.amazon.com/Customer-Centered-Enterprise-World-Class-Companies-Extraordinary/dp/0071352104/ref=sr_1_1?s=books&ie=UTF8&qid=1496724696&sr=1-1&keywords=0071352104#reader_0071352104
ER  -