TY  - GEN
AU  - Seppanen, Marvin S
AU  - Kumar, Sameer
AU  - Chandra, Charu
TI  - Process analysis and improvement: Tools and techniques
SN  - 0072857129
U1  - 658.4'063 
PY  - 2005///
CY  - Boston
PB  - McGraw Hill
KW  - Reengineering(Management)
N1  - CD Available
ER  -