Fitzsimmons, James A <br/><br/>
Service management  Operations, Strategy, and information technology 

 - 5th ed. 
 - New Delhi  Tata McGraw Hill  2008 
 - xiv,605 p. 
<br/><br/><label>ISBN: </label>9780070615663 (13) 0070615667 (10) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Service Industries - Management
<br/><br/><label>Dewey Class. No.: </label>658  / F37