TY  - GEN
AU  - Besterfield, Dale H
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H
AU  - Besterfield-Sacre, Mary
TI  - Total Quality management
SN  - 8129702606
U1  - 658.4013 
PY  - 2003///
CY  - Delhi
PB  - Pearson
KW  - Management
KW  - Quality Management
ER  -