Griffin, Jill <br/><br/>
Taming the search and switch customer  earning customer loyalty in a compulsion - to - compare world 

 - San Francisco  Jossey - Bass  2009 
 - xiv,274 p. 
<br/><br/><label>ISBN: </label>9780470345047 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer Relation<br/>Customer services<br/>Marketing Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / G63