TY  - GEN
AU  - Griffin, Jill
TI  - Taming the search and switch customer: earning customer loyalty in a compulsion - to - compare world
SN  - 9780470345047
U1  - 658.812 
PY  - 2009///
CY  - San Francisco
PB  - Jossey - Bass
KW  - Customer loyalty
KW  - Customer Relation
KW  - Customer services
KW  - Marketing Management
UR  - https://www.amazon.com/Search-Switch-Customer-Compulsion-Compare/dp/0470345047/ref=sr_1_1?ie=UTF8&qid=1493020496&sr=8-1&keywords=9780470345047#reader_0470345047
ER  -