Gwartney, Patricia A <br/><br/>
The Telephone Interviewer's Handbook  How to Conduct Standardized Conversations 

 - San Francisco  Jossey - Bass  2007 
 - xix,315 p. 
<br/><br/><label>ISBN: </label>9780787986384 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interviewing<br/>Management<br/>Market Surveys<br/>Telephon surveys
<br/><br/><label>Dewey Class. No.: </label>658.31124  / G81