TY  - GEN
AU  - Gwartney, Patricia A
TI  - The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations
SN  - 9780787986384
U1  - 658.31124 
PY  - 2007///
CY  - San Francisco
PB  - Jossey - Bass
KW  - Interviewing
KW  - Management
KW  - Market Surveys
KW  - Telephon surveys
ER  -