TY  - GEN
AU  - Pollan, Stephen M
AU  - Levine, Mark
TI  - Workscripts: Perfect phrases for high-stakes conversations
SN  - 9780470633243
U1  - 658.45 
PY  - 2011///
CY  - New Jersey
PB  - Wiley
KW  - Communication in management
KW  - Interpersonal communication
KW  - Management communication
ER  -