Schuman, Sandy <br/><br/>
The Handbook for Working With Difficult Groups  How  They are Difficult, Why They are Difficult and What You Can Do About It 

 - San Francisco  Jossey-Bass  2010 
 - liii.422 p. 
<br/><br/><label>ISBN: </label>9780470190388 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict managemnet<br/>Interpersonal conflict<br/>Interpersonal relations<br/>Management<br/>Social interaction
<br/><br/><label>Dewey Class. No.: </label>658.3145  / H15