TY  - GEN
AU  - Schuman, Sandy
TI  - The Handbook for Working With Difficult Groups: How  They are Difficult, Why They are Difficult and What You Can Do About It
SN  - 9780470190388
U1  - 658.3145 
PY  - 2010///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict managemnet
KW  - Interpersonal conflict
KW  - Interpersonal relations
KW  - Management
KW  - Social interaction
UR  - https://www.amazon.com/Handbook-Working-Difficult-Groups-About/dp/0470190388/ref=sr_1_1?s=books&ie=UTF8&qid=1497340597&sr=1-1&keywords=9780470190388#reader_0470190388
ER  -