TY  - BOOK
AU  - Liker, Jeffrey K
AU  - Ross, Karyn 
TI  - The Toyota way to service excellence : Lean transformation in service organizations 
SN  - 9789352604364
U1  - 338.762920952 
PY  - 2017///
CY  - Chennai 
PB  - McGraw Hill  Education (India) Private Limited
KW  - Automobile industry
KW  - Industrial Management
KW  - Japan
KW  - Lean Leadership
KW  - Leadership
UR  - https://www.amazon.com/Toyota-Way-Service-Excellence-Liker/dp/9352604369/ref=sr_1_1?s=books&ie=UTF8&qid=1546316932&sr=1-1&keywords=9789352604364
ER  -