TY  - BOOK
AU  - Dharmarathne, KACN 
TI  - Impact of total quality management practices on customer satisfaction : Special reference to sleme base workshops 
PY  - 2016///
KW  - Quality management
KW  - TQM
KW  - Sri Lanka army
KW  - SLEME
KW  - Training and education
KW  - Leadership
KW  - Resource management
N1  - KDU
ER  -