Stratten, Scott  <br/><br/>
Unselling  the new customer experience 

 - New Jersey  Wiley  2014 
 - vi,234 p. 
<br/><br/><label>ISBN: </label>9781118943007 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling<br/>Customer relations<br/>Customer behaviour
<br/><br/><label>Dewey Class. No.: </label>658.8  / S76