TY  - BOOK
AU  - Stratten, Scott 
AU  - Kramer, Alison 
TI  - Unselling: the new customer experience
SN  - 9781118943007
U1  - 658.8 
PY  - 2014///
CY  - New Jersey
PB  - Wiley
KW  - Selling
KW  - Customer relations
KW  - Customer behaviour
UR  - https://www.amazon.com/UnSelling-Customer-Experience-Scott-Stratten/dp/1118943007/ref=sr_1_1?dchild=1&keywords=9781118943007&qid=1590038706&s=books&sr=1-1
ER  -