Muthukumarana, HR  <br/><br/>
Impact of service quality on customer satisfaction at public sector modern trade enterprises in Colombo district  

 - Rathmalana   KDU   2019  
 - xxvii,57 p.  col.ill 
<br/><br/>KDU 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Thesis <br/>Service quality <br/>Customer satisfaction<br/>Tangibility <br/>Reliability <br/>Responsiveness <br/>Assurance <br/>Empathy