TY  - BOOK
AU  - Muthukumarana, HR 
TI  - Impact of service quality on customer satisfaction at public sector modern trade enterprises in Colombo district 
PY  - 2019///
CY  - Rathmalana 
PB  - KDU 
KW  - Thesis
KW  - Service quality
KW  - Customer satisfaction
KW  - Tangibility
KW  - Reliability
KW  - Responsiveness
KW  - Assurance
KW  - Empathy
N1  - KDU
ER  -