The Toyota way to service excellence Lean transformation in service organizations

By: Liker, Jeffrey K
Contributor(s): Ross, Karyn
Material type: TextTextLanguage: English Language Publisher: Chennai McGraw Hill Education (India) Private Limited 2017Description: xxviii,420 pISBN: 9789352604364Subject(s): Automobile industry | Industrial Management | Japan | Lean Leadership | LeadershipDDC classification: 338.762920952 Online resources: Click here to access online
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