| 000 -LEADER |
|---|
| fixed length control field |
004890000a22001690004500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
KDUcat |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170424b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780470345047 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English Language |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
G63 |
| 100 ## - PERSONAL NAME (AUTHOR) |
|---|
| Personal name |
Griffin, Jill |
| 9 (RLIN) |
28357 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Taming the search and switch customer |
| Remainder of title |
earning customer loyalty in a compulsion - to - compare world |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
San Francisco |
| Name of publisher, distributor, etc |
Jossey - Bass |
| Date of publication, distribution, etc |
2009 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv,274 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer loyalty |
| 9 (RLIN) |
28358 |
|
|---|
| Topical term or geographic name as entry element |
Customer Relation |
| 9 (RLIN) |
4199 |
|
|---|
| Topical term or geographic name as entry element |
Customer services |
| 9 (RLIN) |
19706 |
|
|---|
| Topical term or geographic name as entry element |
Marketing Management |
| 9 (RLIN) |
24134 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://www.amazon.com/Search-Switch-Customer-Compulsion-Compare/dp/0470345047/ref=sr_1_1?ie=UTF8&qid=1493020496&sr=8-1&keywords=9780470345047#reader_0470345047 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Lending Materials |
| Source of classification or shelving scheme |
|