The Customer Centered Enterprise how IBM and other world-class companies achieve extraordinary results by putting custermers first

By: Thompson, Harvey
Language: English Language Publisher: New York McGraw Hill 2000Description: xv,245 p. illISBN: 0071352104Subject(s): Customercentered enterprise | Management of enterprisesDDC classification: 658.02 Online resources: Click here to access online
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Genaral Collection 658.02 T35 (Browse shelf) Available 16624
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